Shipping Policy

At OTW Safety, we’re committed to delivering our products safely and efficiently. Because many of our items are large, heavy, or require special handling, our shipping process is a bit different from standard ecommerce stores. Below is an overview of how we ship, what to expect, and how we calculate freight.

Shipping Methods

Most OTW Safety products — including our barricades, airport lights, and accessories (when ordering large quantities) — are oversized and ship via LTL (Less-than-Truckload) freight carriers. Standard parcel shipping is typically not available due to product dimensions and weight.

Orders may ship on pallets or in bulk depending on quantity and product type.
Some smaller items (like certain accessories) may qualify for UPS, FedEx, or USPS Ground service.
Larger orders may ship via FTL (Full Truckload) instead of LTL. This is based on the total number of pallets, product dimensions, and how efficiently the order fills a truck.

Shipping Rates & Freight Quotes

Because of the complexity of shipping our products, shipping rates are calculated on a case-by-case basis. Rates depend on:

• Product type and quantity
• Delivery location
• Delivery method (standard dock delivery, liftgate service, jobsite delivery, etc.)
• Urgency and delivery window

You will receive a freight quote during checkout or from a dedicated OTW representative after placing your order inquiry. We do not offer flat-rate or live carrier-calculated shipping online due to the variability in freight costs.

Delivery Areas

Products available for “check-out” on our website currently ship within the continental United States. For shipments to Hawaii, Alaska, U.S. territories, or international locations, please contact us using the “Request for Quote” option for a custom shipping quote and delivery timeline.

Processing & Delivery Times
Order Processing: Most orders are processed within 2–3 business days.
Transit Time: Delivery typically takes 5–10 business days depending on your location and selected freight service.

Once your order ships, you will receive tracking information and estimated delivery timing.

Freight Delivery Details

Freight shipments require certain conditions for successful delivery:

Deliveries are made to commercial addresses with loading docks unless otherwise arranged.
Additional services like liftgate, jobsite, or residential delivery must be requested in advance and may incur extra charges. Products available for “check-out” on our website will use your address to determine if shipment will be residential or commercial.

PLEASE NOTE:
Please inspect all deliveries upon arrival. If you see damage, note it on the delivery receipt and contact us immediately.
Questions or Special Requests?

We understand every project is different. If you need help estimating shipping costs, require expedited delivery, or have special site needs, please contact our team:

Email: orders@otwsafety.com
Phone: 801-285-6461

We’re happy to provide detailed shipping quotes and walk you through the best options.

Last Modified: 06/02/2025