Are your products made in the United States?
Yes! The vast majority are made in the United States and we are actively working to on-shore the remaining products. If you have any questions about a specific part, please give us a call or send us an email and we’ll be happy to assist you.
Are your products made from recycled material?
All of our manufacturers utilize waste reduction protocols to ensure as much pre-consumer waste as possible is re-introduced back into the production of subsequent parts. This waste is derived from the “flash” created when a part is made in our molds and the extra material is then re-ground and processed back through the machines. We are actively exploring additional recycle programs and initiatives to help lower any negative impact on the environment.
Do you sell your products on GSA?
Yes! We are proud to offer our products on the General Services Administration website under contract number GS03F-005BA.
Do you have any type of warranty on your products?
Yes! We offer a 1-year manufacturing warranty on all of our products. If you happen to find any defects, take multiple photos of the product, specifically of the affected area, to make sure we can clearly see the fault. To help us provide you with expedited service, please be sure to include pictures of the entire product. Contact the OTW team, send us the pictures and we’ll get to work right away to get you a replacement.
What if I don’t see the color I want in your product line?
We can customize most of our products to reflect nearly any color you can image. Minimum manufacturing runs will be required. Call or email for details.
How do you calculate the ballasted weight of your barricades?
Each barricade can hold a specific amount of water. We use this figure along with standard weights of water and sand to calculate the ballasted weight. A standard US liquid gallon of water weighs 8.34 pounds and a gallon of sand weighs 12.67 pounds.
How soon will I receive my order?
If we have the items in stock, you can expect the product to leave our factories or warehouses within 48-72 hours. For any custom colors or larger quantity orders, it could take to 2-4 weeks, depending on our manufacturing lead time. We will keep you updated on the status of your order and provide you with tracking numbers for your LTL orders.
What do I do when I receive my order?
These parts are quite large and will arrive on one or multiple pallets. A forklift will expedite the unloading process, but if you don’t have one available, please have individuals ready to help unload. Click here for more information on receiving and inspecting your order.
Do you maintain inventory of all your items?
Unfortunately, no. Due to the size of most of our items, fluctuations in resin prices, storage fees and seasonal surges surrounding construction projects and events, we are unable to consistently maintain a ready inventory of all our products. We work hard to keep as much in stock as we can, but rest assured, if you call looking for something and it’s out of stock, we will get your order processed and shipped as soon as possible.
Where do your items ship from?
We have multiple locations across the country. Depending on the product and our inventory level, your order may ship from either Utah, Michigan or Ohio. We are aggressively pursuing additional distribution locations across the United States and will have exciting news to share with you in 2016!
Do your barricades connect?
Most of our barricades connect to similar adjacent parts, which nest together via a J-hook or cylinder design. For added support, some of our barricades can be fitted with a “U” connector that bolts to the underside of the barricades. When filled with water or sand, the barricades with a “U” connector installed create a very strong line of delineation.
Our airport products utilize a patented, multi-angle pinning system to allow the flexibility needed to surround the job site without unnecessary encroachment of runways or taxiways.
Do you have any NCHRP 350 tested barriers?
Yes! Our MB42x72 JSS LCD with the MB350 Crash Kit is NCHRP 350 tested and certified.
Do you offer any discounts?
OTW Safety is a small company and one of the perks is the ability to run a lean operation and pass savings on to the customer whenever possible. We are routinely running sales and specials even on our most popular products and have no intention of stopping any time soon! In addition to our sales, we offer aggressive quantity breaks on a number of products that usually start around full truck loads or more. Make sure to call and speak to our sales team for more information.
Can I prepay and receive a discount?
Yes! We offer a couple of prepayment discount options. If you prepay with a credit card, we will apply a 2% discount and if you prepay with “cash” (check, wire transfer, ACH, etc.), we will apply a 4% discount off all OTW Safety products. Starting January 2016, we are unable to apply a prepayment discount on shipping.